People negotiate on a regular basis throughout their professional life with colleagues, managers and customers/clients, and in their personal life with family and friends.
Win-win negotiation requires ‘back and forth communication’ to resolve the issue from the perspective of all parties to reach a mutually acceptable agreement.
Incorporate collaborative negotiation skills to attain goals for win-win outcomes.
Broaden negotiation to consider the perspective of all parties to deepen your understanding of the issue for negotiation.
Improve communication and relationships with people.
- Apply the elements of negotiation skills
- The Third Side In Negotiation Or Going To The Balcony
- Stages in Negotiation
- Preparing for negotiation includes:
- Interacting during negotiation
- Closing the agreement
- Six Negotiation Attitudes to Attain Win-Win Outcomes
- Checklist for negotiation
The duration of the course is 5 hours of online training. As an online course, the course is self-paced to enable you to study at your own pace and at your own time.
Individuals seeking to improve their negotiation and communication skills to achieve better business and personal outcomes.
The online course consists of the theory with a range of interactive activities that include:
- Reflective activities
- Plan a negotiation
- Mapping the issue for negotiation
- Practice negotiation
- Analyse a conflict for negotiation using a variety of tools
- Review videos with reflective analysis
Have a question? E: firstname.lastname@example.org
An organisation can offer the online course to their staff, or as a face-to-face program that is tailored to your organisation’s needs and requirements.
Please contact us to discuss your training requirements.
- Gain the necessary skills, strategies and confidence to successfully negotiate lasting solutions at work, or in day-to-day conversations
- Become a better problem solver by understanding the issue from the other party’s perspective and adapting effective strategies
- Resolve conflict and disputes with improved communication, listening skills and confidence
- Build better relationships by finding mutually acceptable solutions to avoid conflicts and problems in the future
WHAT OUR CLIENTS SAY
Thank you for being such an engaging, dedicated and caring teacher. You made our weekly studies fun and informative, and I learnt so much. All the best and hope to cross paths again.
Leah you are an awesome facilitator and a fabulous educator. I feel we all progressed so much over the 12 weeks, not only in knowledge but also in confidence. I wish all ACAP blended delivery classes could be conducted like this because you broke down the content for us and you were available to us to ask any questions we had about the content or our assessments.
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Thank you for the most amazingly wonderful introduction into the Bachelor of counselling. I enjoyed every class and reflected so in your units feedback.
As I mentioned to you in class, I was in awe of your knowledge.
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I want to express my appreciation for your brilliant training. I am thrilled with the experience you provided and the level of practical work and theory. Thank you so much, you brought theories to life…All the training that you do has been deeply rewarding. I’ve grown in unexpected ways not just personally but professionally in each. Your enthusiasm is infectious and highly appreciated.
Class Teacher at Cape Byron Steiner School
Dear Leah, Firstly, thank you for this course which I found excellent and which exceeded all my visions of what it would be like.
Team Leader, Melbourne Real Estate Pty Ltd
Thank you so much for coming and training us in Conflict Resolution. The team got so much out of it, and still talk about tools they use.
Senior Pathway Advisor
Thanks Leah for having provided fantastic training. I did enjoy the course and learnt a lot.
I am interested in continuing my study in this direction so I will think about taking up further study in Graduate Diploma.
Thanks again for your patience and support throughout the duration of the course. I couldn’t have completed without your support and assistance.
Senior Lecturer & School of Counselling Academic Head
Leah, this is awesome, something to be really proud of. I am so glad you are here but more than that, that you are offering yourself and your expertise to the world. The world is clearly a better place for your presence. Thanks again for everything.
I would like to thank you for supporting me through your extensive supply of resources and experience in successfully completing the Foundations in Career Development Practice, CHCSS00005 Career Development Skills Set.
The facilitated delivery included a blend of monthly webinars, on-line resources and relevant workplace assignment tasks that have built my confidence to coach my clients toward achieving their desired goals.
Your feedback of my work was invaluable as it taught me to work smarter, more efficiently, providing me with more effective results and happier clients.
So, thank you very much for all your input over last 7 months!
Jack L. Harris
With Leah’s enthusiastic approach I was motivated to examine much more than the basic requirements of the course. Her depth of knowledge in this arena not only surprised me but empowered me to pursue all aspects of it to ensure I had a really good understanding of what it entailed. Leah had presented the course in a professional yet warm and personal way and which allowed her students to become closely acquainted with the subject. Her passion for helping others is highly evident and via this avenue she is able to encourage others to be the change they want to see in themselves and in the world around them.
Student, Foundations in Career Development Practice
I have been able to demonstrate many of the elements of the course immediately, and see the results in provoking the right conversations, as well as providing areas of focus that aid in alleviating tensions, and pointing toward solutions. Leah has pitched the course to comprehensively cover pertinent topics with her own flair, in a manner befitting high quality professional development. I would recommend it wherever applicable.
Hospitality and Retail
‘The courses are good. I enjoy studying online in my home. It is easier and preferable to going to university. Staff are supportive, assisting me to succeed.’
‘Leah is a wealth of information and useful in terms of teaching content. It has been vital to how we learn and apply the skills.’
“I’m blown away! This is fabulous! The Foundations unit I looked at has so many great educational principles built in and all using that digital world so well.”